All orders qualify for standard shipping with no minimums. We offer FREE SHIPPING & FREE RETURNS. Orders will be processed and shipped within 24-48 hours of placing between Monday-Friday. Weekends and holidays are excluded from shipping and processing so please account for the same when placing order. Everything we have online is ready to ship.
STANDARD SHIPPING is FREE on all orders. You will receive your orders within 1-3 business days of shipping in most pincodes. Once your order ships, you will receive a tracking number which can be used to estimate when the parcel will reach you.
If you need anything quicker or want an exact estimate depending on your city, whatsapp us on 8451-999-389 and we’d be happy to assist you and get your package to you ASAP!
SAME DAY BUSINESS DAY DELIVERY MUMBAI is also available in the form of express shipping for INR 300 for prepaid orders from Monday- Friday(excluding holidays and weekends). Orders must be received by 11am for same day business day delivery else it will be delivered the following business day. Please check with our team before placing your order. SAME Business Day Delivery is not applicable beyond Mumbai city lines (excludes Navi Mumbai, Thane, etc). It is not applicable on exchange or store credit.
Cash on Delivery (COD) is available in selected pincodes throughout India for selected items. (Please note: You cannot open the box before completing payment at delivery. No credit/ debit cards accepted in COD. COD available on maximum amount of Rs 50,000) For items that are not eligible for COD prepayment/ cash deposit/ bank transfer is available. Please contact us for bank details. Cash on Delivery Orders will incur a non refundable fee of INR 300.
Please note: If you do not accept your COD order, you will no longer be eligible for COD services from us.
We accept returns of ALL ITEMS (except FINAL SALE) within 7 days from date of delivery. Regular priced items are eligible for full refund or exchange. Items purchased on promo code or from sale section are only eligible for exchange/ store credit. We require a return request be raised within 7 days of delivery. If 7 days have gone by since the day you received your purchase- unfortunately we cannot assist you. No Exceptions after this period.This return policy is not applicable for in person purchases. Exchanges are subject to availability.
Only items marked Final Sale will be non returnable. Sale items purchased on additional promo code are also considered FINAL SALE.
If an exchange is processed- once an exchange (even against store credit) is processed it will be considered FINAL SALE. The store credit can only be redeemed once and will be considered FINAL SALE. The store credit will be valid for 1 year from date of issue.
How do I return?
You will be required to raise a return request over WhatsApp 8451-999-389 within 7 days of delivery. Once your request is approved, a free reverse pickup will be scheduled within 24-48 hours with our logistics partner. We require items to be packed with tags intact and handed over to our delivery person. Once the return reaches us, please allow 2 business days for our team to get in touch and process your return.
Refunds are issued to the original form of payment. COD and UPI payments will be refunded via Net Banking. Refunds cannot be issued to alternate forms of payment. Returns will be processed within 2-4 business days after which refund will be initiated. COD refunds take 7-9 business days to process and credit. Prepaid refunds take 7-10 business days to credit.
Refund in the form of store credit is also available. Once refund has been issued in the form of store credit – it cannot be changed to another form later.Store credit is only redeemable on our website and cannot be used towards shipping or cash on delivery fees. Failure to provide bank details within 10 business days of return will result in store credit being issued.
Returns must be received within 7 days of delivery in new condition with original packaging; unused, unwashed with tags attached. Items returned with no tags, obvious use, makeup, deodorant, perfume or similar product stains will be subject to refusal and returned back to the customer.
Coupons are not applicable on sale items or on any special prices unless specified. Coupons are not transferrable on future purchases or exchanges. Coupons are not applicable on past purchases.
Any additional charges paid for shipping or cash on delivery fees will be non-refundable.
HeyGirl.in monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
Our merchandise is offered for sale by Hey Girl Clothing LLP for your personal enjoyment and not for resale. Therefore, we reserve the right to refuse to sell to any person whom we believe may be purchasing for resale.
We do not offer price adjustments on exchanges on future or past orders.
HeyGirl.in reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.